Comments on: Magento – Enable Paygate Refunds

By: Deepeddie

Deepeddie — Sun, 26 Jun 2011 17:09:10 +0000

Thanks for the great article.
BTW I think the link the “Part IV: Extending Models” is broken within the page.

By: Ray

Ray — Thu, 24 Feb 2011 23:44:49 +0000

Will – your site is a great resource. I’ve installed Cindy’s code, I see it in the admin, the Refund button displays. However I get a “cc not valid error”. In the debug log [x_card_num] => ****. I’m running 1.4.2.0. Do you know if something has changed that makes it impossible to retrieve the cc? Thanks again for your site.

By: Will Wright

Will Wright — Mon, 18 Oct 2010 14:15:58 +0000

There are basically two types of “refunds” and you’ll get one or the other depending on how your store is setup and what type of invoice you’re dealing with.

If the store is setup with an online payment gateway AND the invoice was placed using the online payment gateway, then you should be able to issue a “online refund” meaning that Magento will both keep track of the refund internally and attempt to issue a refund against the payment gateway.

If the store is not setup with an online payment gateway, or you’re dealing with a invoice that was collected offline than you should see “offline refund” in which case Magento will only keep track of the refund internally since it assumes that you will manually handle the refunding of funds.

There should be a checkbox at the end of the creditmemo form asking whether or not you’d like to notify the customer. Also note that some payment gateways will notify the customer as well.

By: subhas

subhas — Sat, 16 Oct 2010 07:55:57 +0000

can someone pls clarify, what does refund memo in magento actually mean ?
there is an option to do a offline refund and a invoice refund ? what’s the difference.

does the refund actually re-credit the customers credit card, or is this just a for a accounting objective ?

does the credit memo actually trigger a email to the client saying he has been refunded ?

By: Ernie

Ernie — Fri, 15 Oct 2010 05:25:11 +0000

Actually, you weren’t wrong… my IDE was! Sorry and thanks again!

By: Ernie

Ernie — Fri, 15 Oct 2010 05:21:27 +0000

Sorry for such an annoying question, but it seems your revised Authorizenet.php code is missing a closing curly brace somewhere.

My assumption is it’d go after the refund() function’s return $this… but the last thing I want to do is shove braces where they don’t belong. Can you please double-check for me?

Thank you so much for this code it’s fantastic!

By: Will Wright

Will Wright — Fri, 17 Sep 2010 14:13:18 +0000

Can you check System -> Configuration -> Advanced and verify that your custom module is showing up?

Is the invoice an online invoice opposed to an offline invoice?

By: phillcollier

phillcollier — Fri, 03 Sep 2010 17:55:44 +0000

I am having the same problem… the only button that shows up is the “refund offline”. I don’t see the “refund”

By: Will Wright

Will Wright — Tue, 31 Aug 2010 15:32:37 +0000

You enabled canRefund, but the refund() function still isn’t firing? Have you verified that your override is working?

By: elam

elam — Thu, 26 Aug 2010 15:29:55 +0000

I have the same problem as Will. And it does not fire the refund function. The button does as it says. Version 1.4.0.1. I’m using a custom Payment Modulle but the canRefund = true is the first thing that I tried and it doesn’t work. I’m thinking of using the event sales_order_creditmemo_refund unless there is a better solution.